[Tring tring... tring tring...]

It was the third time in a gap of 10 minutes.

Don’t they ever stop calling? Its a fucking Sunday night for God’s sake! he cursed to himself as he threw his first cup of coffee for the night into the dustbin and sprinted towards the ringing phone.

His manager had instructed him to not miss a single call. I Broadband is all about the customers! One missed call is equal to ten customers lost. As part of quality checks, the management makes calls to make sure the employees do their job. You know what that means, the manager had added with a sly smile.

I Broadband, huh! Why the fuck would anyone name it I Broadband? And he had already missed two calls. No way he was going to get fired for this.

After he caught his breath, he lifted the receiver and, in very casual tone, said,

Hello?

Hi, is this I Broadband?

Yes.

My name is Rahul and I took an Internet connection from you guys two days ago. The engineer came yesterday and finished the installation. However, within an hour after he left, the modems stopped working. We tried everything but could not figure out the problem. Finally, we found out that the modems he provided had burnt out. Luckily we had our external hard disk drives’ 12V adapters. Anyway, after using the Internet connection for almost a day, the modems suddenly stopped working. No matter what we did, nothing happened and it was not the adapters this time. When we called the main call center, they told us that our accounts don’t even exist! How is that possible when we received a system generated SMS with our broadband credentials, an engineer to install everything and the most important point of all – We used the Internet for over a day! After about half an hour, the person I spoke to told me that the information was probably still in the Pune database and so he could not help me in this regard. He then gave me your, the local call center’s, number and asked me to give you guys my MAC address for registration. So now tell me what to do!

Hmm, what do I do now? Poor guy spent fifteen minutes to explain his situation to me. But the manager asked me to give only one answer to any question, he remembered.

Sir, it’s a Sunday night and I am just the night watchman here. Kindly call tomorrow after 11AM. Thank you.

[Phone line clicks off]

Owned!